To our valued customers,
Bergeron Automotive will be closing to the public and any walk/drive-in customers at 5:00 PM Monday March 23, 2020. We may conduct business by appointment only to support essential businesses, municipalities, and medical personnel needs. Staff members will meet customers at CDJR, Volvo, Used Car entrances to confirm you have an appointment and ask a few precautionary questions. Please wait in your vehicles for our associates to check you in.
We would like to please ask that you first make contact with us via telephone and not arrive unannounced. This will allow us to maintain control of our COVID-19 precautionary processes.
We are taking operational precautions per the CDC guidelines for social distancing and have implemented staffing changes to reduce group sizes. High touch areas in all of our buildings are being cleaned throughout the day and every evening.
All inventory is located outdoors and can be easily accessed and viewed prior to test driving. We also have the capability to deliver vehicles without the customer needing to enter the dealership using our iPads and secure finance applications.
We have sent all of our employees notices to strictly follow CDC guidelines and stay at their posts and avoid group meetings whenever possible. Specific employee requests include but are not limited to the following:
- Strongly encourage employees to stay home if you are sick
- Wash your hands often and avoid touching your face
- Avoid close contact, including shaking hands with customers, employees, and vendors
- Cover coughs and sneezes (w/tissue or into your elbow)
- Clean and disinfect phone, keyboard, and other high touch areas
- Created staggered shifts to reduce group size and created quarantined employee segments
- Reduce hours and have all departments close at 6 PM until further notice.
- Sales and Service will be closed on Saturdays until further notice.
We are wiping down frequently touched surfaces on service vehicles as well as before and after test drives, and asking service employees to wear rubber gloves when driving customer vehicles while service work is conducted.
Please reach out to us at 504.888.2131 if you have any questions, concerns, or needs during this difficult time. All customers with vehicles in service will be contacted directly via phone or text message with status updates on their vehicle.
Lastly, all of our customers, employees, and community are in our thoughts and prayers and we will be here for them like we have for over 50 years serving Greater New Orleans. Stay safe and healthy, and God Bless America!
Thank you,
McLean Bergeron, VP of Marketing
Bergeron Automotive
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